Refund and Returns Policy

Effective Date: October 25, 2024

At Luxury Home Services, we are committed to providing high-quality suitcases and ensuring customer satisfaction. If you are not completely satisfied with your purchase, please review our refund and returns policy below.

  1. Returns Eligibility
    To be eligible for a return, the following conditions must be met:

    • The item must be unused, undamaged, and in its original packaging.
    • The return request must be made within 30 days of receiving your order.
    • Proof of purchase must be provided.

  2. Non-Returnable Items
    The following items are non-returnable:

    • Items purchased on sale or during promotional events
    • Custom or personalized items
    • Gift cards

  3. Damaged or Defective Products
    If you receive a damaged or defective product, please contact us within 48 hours of receiving your order at [email protected] with a description of the issue and photos of the damage. We will promptly arrange for a replacement or refund at no additional cost.

  4. How to Initiate a Return
    To initiate a return, please contact our customer service team at [email protected] or call 918-374-4067. Please provide your order number and reason for the return. We will provide instructions on how to return the item.

  5. Refund Process
    Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be issued to your original method of payment. Please allow 5-10 business days for the refund to appear in your account, depending on your payment provider.

  6. Return Shipping Costs
    Return shipping costs are the responsibility of the customer, unless the product received was defective or incorrect.
    Original shipping fees are non-refundable unless the return is due to our error.

  7. Exchanges
    We only replace items if they are defective or damaged. If you need to exchange a defective product for the same item, please contact us at [email protected].

  8. Order Cancellations
    You may cancel your order within 24 hours of placing it by contacting us at [email protected] or calling 918-374-4067. Once an order has been processed or shipped, cancellations are no longer possible.

  9. Contact Information
    For any questions or concerns regarding your order or our return policy, please contact us at:

    • Phone: 918-374-4067
    • Address: 4628 Hornor Avenue, Tryon, Oklahoma, United States
    • Email: [email protected]

This Refund and Returns Policy ensures clear guidelines for handling returns, refunds, and exchanges, providing your customers with confidence in their purchases from your suitcase store.